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Our Services
We own, operate and maintain the electricity distribution network in the North West. We look after the safe delivery of electricity through our electricity network to your home. We don't sell electricity but we ensure it is delivered to you in a safe and efficient manner. The companies that sell electricity are known as suppliers.
Your electricity supplier who sends you a bill for your electricity is responsible for your meter and also operates a range of free services through your supplier's Priority Services Register. If you have an enquiry about your bill, your meter or your supplier's Priority Services, you should contact your supplier. Contact details can be found on your latest electricity bill.
You can view detailed information regarding the services that Electricity North West offers by clicking the links on the left hand menu.
Electrical Contractors Guidance
This page provides the link to the document that provides additional guidance to electrical contractors who require an Electricity North West electrical connection to a property to be temporarily de-energised in order to facilitate safe working on a consumers electrical installation.
Contacting Electricity North West
If you wish to report a loss of supply, or are concerned about the safety of our equipment, please call us on our emergency helpline: 0800 195 4141
You can ring this number at any time of the day. If you are deaf or your hearing is impaired you can call 0800 458 9767 using a minicom.
Alternatively you can write to us at the address below:
Electricity North West Limited
304 Bridgewater Place
Birchwood Park
Warrington
Cheshire
WA3 6XG