Distributing electricity in the North West…

Ofgem

Ofgem (Office of Gas and Electricity Markets) regulates Britain's gas and electricity industries and has a number of statutory duties including the protection of consumers.

Ofgem's role is to protect and advance the interests of consumers by promoting competition where possible and through regulation only where necessary. They have made a number of regulations relating to the service we provide to our customers and if we fail to meet any of these Guaranteed Standards, we must pay compensation to those customers affected. These standards are reported to Ofgem on an annual basis.

Statutory Compliance

Section 42C Electricity Act Disclosure


Charging Information

ENW produces a number of statements that describe the arrangements for charging for the services we provide. Details of the charges and the charging methodologies for this year can be obtained from the links below:

2008 - 2009

2009 - 2010

Market Domain Data Look-up Tables